Rackspace Graduate Success
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"At Rackspace we breed an
enthusiastic and excited workforce. We have a slightly unusual
approach to recruitment, looking to get to the heart of people’s
attitudes, rather than at their qualifications. Pareto Law provided
us not only with a consistently high standard of passionate,
committed and driven graduates, but also gave them the intensive
training necessary to turn them into an effective sales
team.” |
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Clarissa Gent, New Business Sales Manager, Rackspace Managed
Hosting
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Clarissa Gent, winner of the Young Sales Professional of the
Year award at the 2006 National Sales Awards. Came through the
Pareto Law recruitment process in 2005
Rackspace - The Company
Founded in 1998, Rackspace specialises in Managed Hosting
providing organisations of all sizes with the servers, software,
bandwidth and management needed to run a range of hosted
applications from Internet to enterprise.
What makes Rackspace unique is its “Fanatical Support TM”
approach which focuses solely on the customer creating a whole new
level of customer service. This business model has made
Rackspace one of the largest companies in the web hosting market,
with more than 550,000 customers currently under management.
The customer base encompasses all sectors and sizes from small
businesses to market leaders and FTSE 250 clients, including
Renault, Confused.com and Armynet, as well as clients in a variety
of verticals including entertainment, healthcare and virtual
hosting.
In recognition of outstanding customer service and employee
relations, Rackspace won the overall award in the Management Today/
Unisys Service Excellence Awards, 2005. Rackspace has been
nominated for the customer service excellence awards for four
consecutive years, winning their category for the past three years.
The Customer Service Excellence Awards were set up to recognise
those organisations that excel at serving customers, as well as to
provide feedback and share good practices, enabling entrants to
improve their performance.