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Case Study
Currencies Direct
About the Client
Starting in 1996, Currencies Direct were the first money transfer provider to address the European market. Since then, we have expanded to the global stage and provide a reliable service that allows people to make international transfers in a secure fashion.
We offer simple, secure currency transfers with great rates, no transfer fees, and expert support whether a client transfers online, over the phone, or in the branch, By improving the efficiency of your payments with a trusted partner, you can help to save your business a lot of time and money.
Currencies Direct Spain engaged the services of Pareto to provide Sales Management training for our Seniors Managers. Even though our office are based in Spain, the global nature of Pareto's business made them the ideal choice for us. As we wanted our staff to experience the benefits of face-to-face sales management training, we were delighted with the enthusiasm of Parto's associate, Rupert Flores, and his delivery of the training.
The Sales Management course has helped us to continue creating a culture where expressing appreciation is the norm, while also allowing us to put a premium on authenticity. We feel it is important to create an environment where employees feel comfortable, candidly expressing both positive and negative emotions, as well as complimenting colleagues.
The Pareto Effect
Due to this course being aimed towards our more experienced sales staff, we were intrigued to find out how we could further develop the leadership skills of our senior managers.
The trainer was very inspirational, motivating, and provoking. The course content was excellent and delivered in an environment that ensured everybody gained the maximum value for the course. There was a structural approach to the training, allowing for a wide range of topics to be covered. This led to some fantastic takeaways for our management team, which can be put into practice with immediate effect.
The Result
As well as being able to identify Management behaviors, we gained an understanding of how to engage with our teams and were then able to create a roadmap on how to develop them.
The course also encouraged our senior management staff to establish themselves more as mentors, whilst learning how to motivate their team. As a result, the training contributed not only to improved sales results, but also to employee satisfaction, employee motivation, and employee retention. We were happy to see that the training was thought-provoking and gave our managers a different perspective on they can go about continuing to develop our teams.